Passa al contenuto

Terms, Conditions and Warranty - Capescapes Tours Lda

1. Introduzione

Questi Termini e Condizioni disciplinano l'uso dei servizi forniti da Capescapes Tours Lda. Accedendo o utilizzando i nostri servizi, accetti di essere vincolato a questi Termini e Condizioni.

2. Prenotazione e Pagamento

  • Le prenotazioni sono soggette a disponibilità e conferma da parte di Capescapes Tours Lda.
  • Il pagamento deve essere effettuato integralmente prima dell'inizio del tour, salvo diverso accordo per iscritto.

3. Cancellazioni e Rimborsi

  • Le cancellazioni effettuate dal cliente devono essere comunicate a Capescapes Tours Lda per iscritto.
  • I rimborsi sono soggetti alla politica di cancellazione indicata nella conferma della prenotazione o come concordato per iscritto.

4. Responsabilità

  • Capescapes Tours Lda non sarà responsabile per eventuali perdite, danni o lesioni derivanti da circostanze al di fuori del nostro controllo, incluse ma non limitate a catastrofi naturali, scioperi o azioni governative.
  • I clienti sono responsabili della propria sicurezza e del proprio benessere durante il tour e devono attenersi alle istruzioni fornite da Capescapes Tours Lda.

5. Modifiche all'Itinerario

  • Capescapes Tours Lda si riserva il diritto di apportare modifiche all'itinerario a causa di circostanze impreviste o eventi al di fuori del nostro controllo.
  • I clienti saranno informati di eventuali modifiche il prima possibile e saranno effettuate alternative quando fattibile.

6. Politica sulla Privacy

  • Capescapes Tours Lda rispetta la tua privacy ed è impegnata a proteggere le tue informazioni personali. La nostra Politica sulla Privacy descrive come raccogliamo, utilizziamo e proteggiamo i tuoi dati.

7. Legge Applicabile

  • Questi Termini e Condizioni sono disciplinati e interpretati in conformità con le leggi di Capo Verde. Eventuali controversie derivanti o relative a questi Termini e Condizioni saranno soggette alla giurisdizione esclusiva dei tribunali di Comarca da Praia, Isola di Santiago, Capo Verde].

8. Informazioni di Contatto

Se hai domande o dubbi riguardanti questi Termini e Condizioni, contatta Capescapes Tours Lda al seguente Joao@capescapes.tours.


Cancellation Guarantee:


Capescapes Travel is committed to providing you with maximum peace of mind when planning your next trips through the "Cancellation Guarantee" program, in collaboration with a selection of local partners.

Plan your next adventure worry-free: you can postpone or cancel your trip without additional cancellation fees up to 40 days before departure.

1. Cancellation by the Customer

If the customer decides to cancel the booking, the following cancellation penalties will apply:

  • Up to 35 days before departure: 100% refund of the amount paid.
  • From 34 to 20 days before departure: 50% refund of the amount paid.
  • From 19 to 10 days before departure: 25% refund of the amount paid.
  • Less than 10 days before departure: No refund.

⚠️ Administrative fees, bank charges, and other processing costs are non-refundable.

Exceptions to the Standard Refund Policy

  • If the customer has cancellation insurance, the refund will depend solely on the terms of the insurance policy.
  • The customer must request the refund directly from the insurance company, with no right to reimbursement from our side.
    ⚠️ Note: We strongly recommend purchasing travel cancellation insurance to obtain a full or partial refund in case of unforeseen circumstances.

2. Booking Modifications

  • Date change: Possible only subject to availability and may incur additional costs determined by suppliers.
  • Adding or removing services (e.g., hotel upgrades, excursions, transfers): The price adjustment will be calculated at the time of the request, and refunds may not be available for removed services.
  • Name change: Possible up to 10 days before departure, with potential administrative fees.

⚠️ Important: If the requested modification results in a price reduction, a refund of the difference is not guaranteed, unless specified by local suppliers.

3. Cancellation by the Organizer

If the trip is canceled by the organizer due to reasons beyond the customer's control (e.g., failure to meet the minimum number of participants, accommodation unavailability, closure of local activities, extraordinary events), the customer is entitled to:

  • A full refund in the form of a travel voucher of equal value, valid for 12 months from the date of issue.

⚠️ Exclusions:

  • If the cancellation is due to force majeure (natural disasters, pandemics, political instability, etc.), a refund will only be possible if local suppliers do not impose refund restrictions.
  • Refunds for expenses incurred independently by the customer (e.g., flight tickets, transport, visas) are not guaranteed.

4. No-Show (Failure to Arrive)

If the customer fails to show up on the scheduled date and time for the package without prior notice, they will not be entitled to any refund.

Possible Exceptions

In case of serious unforeseen events (e.g., medical emergencies, certified transport delays), the customer may contact the organizer to check the possibility of rescheduling the package, subject to availability and additional supplier fees.

5. Refunds for Service Issues

If a service included in the package is not provided as described, the customer must:

  1. Immediately report the issue to the organizer or local provider.
  2. Allow the organizer to resolve the issue (e.g., accommodation change, partial refund, alternative service).
  3. If the issue cannot be resolved, the customer may request a partial refund, which will be evaluated on a case-by-case basis based on the severity of the issue and actual costs incurred.

⚠️ Note: The organizer is not responsible for issues caused by external events (e.g., strikes, weather conditions, government decisions).

Refund Request Procedure

To request a refund, the customer must:

  1. Submit a written request via email, including:
    • Full name of the customer
    • Booking number
    • Reason for the refund request
    • Supporting documents (medical certificates, photos, cancellation confirmation emails)

Response Time:

  • The organizer will review the request and respond within 10 business days.

Refund Processing Time:

  • The refund will be processed using the same payment method used for the booking, within 30 business days from the approval of the request.