Skip to Content

Terms, Conditions and Warranty - Capescapes Tours Lda

1. Introduction

These Terms and Conditions govern your use of the services provided by Capescapes Tours Lda. By accessing or using our services, you agree to be bound by these Terms and Conditions.

2. Booking and Payment

  • Bookings are subject to availability and confirmation by Capescapes Tours Lda.
  • Payment must be made in full prior to the commencement of the tour, unless otherwise agreed upon in writing.

3. Cancellations and Refunds

  • Cancellations made by the customer must be communicated to Capescapes Tours Lda in writing.
  • Refunds are subject to the cancellation policy outlined in the booking confirmation or as agreed upon in writing.

4. Liability

  • Capescapes Tours Lda shall not be liable for any loss, damage, or injury resulting from circumstances beyond our control, including but not limited to natural disasters, strikes, or government actions.
  • Customers are responsible for their own safety and well-being during the tour and should adhere to the instructions provided by Capescapes Tours Lda.

5. Changes to Itinerary

  • Capescapes Tours Lda reserves the right to make changes to the itinerary due to unforeseen circumstances or events beyond our control.
  • Customers will be notified of any changes as soon as possible, and alternative arrangements will be made whenever feasible.

6. Privacy Policy

  • Capescapes Tours Lda respects your privacy and is committed to protecting your personal information. Our Privacy Policy outlines how we collect, use, and protect your data.

7. Governing Law

  • These Terms and Conditions shall be governed by and construed in accordance with the laws of Cape Verde. Any disputes arising out of or relating to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Comarca da Praia, in Santiago Island, Cape Verde.

8. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact Capescapes Tours Lda at joao@capescapes.tours.


Cancellation Guarantee:


Capescapes Travel is committed to providing you with maximum peace of mind when planning your next trips through the "Cancellation Guarantee" program, in collaboration with a selection of local partners.

Plan your next adventure worry-free: you can postpone or cancel your trip without additional cancellation fees up to 40 days before departure.

1. Cancellation by the Customer

If the customer decides to cancel the booking, the following cancellation penalties will apply:

  • Up to 35 days before departure: 100% refund of the amount paid.
  • From 34 to 20 days before departure: 50% refund of the amount paid.
  • From 19 to 10 days before departure: 25% refund of the amount paid.
  • Less than 10 days before departure: No refund.

⚠️ Administrative fees, bank charges, and other processing costs are non-refundable.

Exceptions to the Standard Refund Policy

  • If the customer has cancellation insurance, the refund will depend solely on the terms of the insurance policy.
  • The customer must request the refund directly from the insurance company, with no right to reimbursement from our side.
    ⚠️ Note: We strongly recommend purchasing travel cancellation insurance to obtain a full or partial refund in case of unforeseen circumstances.

2. Booking Modifications

  • Date change: Possible only subject to availability and may incur additional costs determined by suppliers.
  • Adding or removing services (e.g., hotel upgrades, excursions, transfers): The price adjustment will be calculated at the time of the request, and refunds may not be available for removed services.
  • Name change: Possible up to 10 days before departure, with potential administrative fees.

⚠️ Important: If the requested modification results in a price reduction, a refund of the difference is not guaranteed, unless specified by local suppliers.

3. Cancellation by the Organizer

If the trip is canceled by the organizer due to reasons beyond the customer's control (e.g., failure to meet the minimum number of participants, accommodation unavailability, closure of local activities, extraordinary events), the customer is entitled to:

  • A full refund in the form of a travel voucher of equal value, valid for 12 months from the date of issue.

⚠️ Exclusions:

  • If the cancellation is due to force majeure (natural disasters, pandemics, political instability, etc.), a refund will only be possible if local suppliers do not impose refund restrictions.
  • Refunds for expenses incurred independently by the customer (e.g., flight tickets, transport, visas) are not guaranteed.

4. No-Show (Failure to Arrive)

If the customer fails to show up on the scheduled date and time for the package without prior notice, they will not be entitled to any refund.

Possible Exceptions

In case of serious unforeseen events (e.g., medical emergencies, certified transport delays), the customer may contact the organizer to check the possibility of rescheduling the package, subject to availability and additional supplier fees.

5. Refunds for Service Issues

If a service included in the package is not provided as described, the customer must:

  1. Immediately report the issue to the organizer or local provider.
  2. Allow the organizer to resolve the issue (e.g., accommodation change, partial refund, alternative service).
  3. If the issue cannot be resolved, the customer may request a partial refund, which will be evaluated on a case-by-case basis based on the severity of the issue and actual costs incurred.

⚠️ Note: The organizer is not responsible for issues caused by external events (e.g., strikes, weather conditions, government decisions).

Refund Request Procedure

To request a refund, the customer must:

  1. Submit a written request via email, including:
    • Full name of the customer
    • Booking number
    • Reason for the refund request
    • Supporting documents (medical certificates, photos, cancellation confirmation emails)

Response Time:

  • The organizer will review the request and respond within 10 business days.

Refund Processing Time:

  • The refund will be processed using the same payment method used for the booking, within 30 business days from the approval of the request.